Terms & Conditions

These Terms of Service and the Service Terms set out the contract between you and the supplier in relation to the supply of services. By making a booking, paying for a service or otherwise instructing the supplier you accept and agree to be bound by these Terms and Conditions, the service agreement, and any additional terms provided at the point of booking.

Scope and applicability. These Terms of Use apply to all bookings, quotations and the provision of services unless otherwise agreed in writing. Where the text refers to “we”, “us”, or “the supplier” this means the service provider; “you” and “client” mean the person, company or organisation requesting or receiving services. These Service Terms supersede prior representations and form the entire agreement between the parties.

Booking process

Bookings may be made via the method offered at the time of request. All bookings are subject to availability and acceptance by us. At the point of booking we will provide a booking confirmation, either electronically or in writing, which will confirm the services, date and price. The booking confirmation constitutes our acceptance of your order and the contract between us.

Information you must provide. You agree to supply accurate information when making a booking, including site details, access arrangements, any permits required and information about materials or waste types involved. Failure to provide accurate information may result in amended charges, additional attendance or cancellation of the booking; such actions remain subject to the cancellation terms below.

Amendments to bookings: Requests to change a booking should be made as soon as possible. We will use reasonable endeavours to accommodate changes, but no change is binding until confirmed by us. We reserve the right to apply reasonable charges where a change results in additional costs.

Payments and pricing

Pricing. All prices are quoted in the currency stated at the time of booking and are exclusive of any taxes unless otherwise specified. Quotes are valid for the period expressly stated or, if no period is stated, for thirty (30) days. We reserve the right to vary prices where there is a material change in the scope of the service, the cost of materials, fuel, statutory charges or other costs beyond our control.

Payment terms. Unless otherwise agreed in writing, a deposit or full payment may be required at the time of booking. Final payment is due in cleared funds by the date stated on the invoice. Where payment is not received by the due date, we reserve the right to suspend or cancel future bookings and to charge interest on overdue amounts.

Accepted methods of payment, invoicing procedures and any applicable payment processing arrangements will be communicated at booking. You are responsible for ensuring that payment details provided are accurate and for any bank or card charges incurred. Refunds, where applicable, will be processed by the original payment method unless otherwise agreed.

Cancellations and rescheduling

By you. If you cancel a confirmed booking you must notify us in writing. Cancellation charges will apply based on the notice period provided and the nature of the booking. Where a deposit has been taken, deposits may be non-refundable depending on the timing of the cancellation and the work already undertaken.

Typical cancellation terms include, but are not limited to:

• Notice given more than 14 days prior to the service date: full refund of amounts paid, less any non-refundable deposit;
• Notice given between 7 and 14 days: partial refund may be issued less costs reasonably incurred;
• Notice given less than 7 days or failure to attend: no refund and full payment may be due.

By us. We may cancel or reschedule a booking for operational, safety or regulatory reasons. Where we cancel a booking without fault on your part, we will offer to reschedule or to refund payments for the cancelled element. We will not be liable for any indirect or consequential losses arising from our cancellation, subject to the limits set out in the liability clause below.

Liability and indemnities

Our responsibility. We will perform services with reasonable care and skill. For direct losses caused by our negligence, our liability is limited to the greater of the price paid for the service and the amount recoverable under our insurance for the relevant claim. Except where prohibited by law, we exclude liability for indirect, incidental, special or consequential losses including loss of profit, loss of business, loss of opportunity and reputational damage.

Your responsibility. You must ensure that the site is accessible and safe for the provision of services, that any hazardous conditions are communicated in advance and that you have obtained any third-party consents or permits required. You will indemnify and hold us harmless from any claims arising from your breach of these obligations, from inaccurate information you provide, or from your wilful misconduct or negligence.

Insurance: it is recommended that both parties maintain appropriate insurance cover. Where you require evidence of our insurance this can be provided on request during the contractual process; however, such requests do not modify these Terms & Conditions unless confirmed in writing.

Waste handling, environmental obligations and compliance

Waste management and regulatory compliance. You and we must each comply with applicable waste management duties and environmental obligations. Where services involve the transport, handling or disposal of waste, both parties will comply with the relevant duty of care and ensure that waste is stored, transported and disposed of in a lawful and environmentally responsible manner. This includes segregating waste streams as required, labelling hazardous materials, and ensuring authorised transfer to licensed facilities.

Consignment and documentation. Where applicable, consignment notes, transfer documentation and waste classification information must be completed accurately. We may refuse to accept or handle materials where information is incomplete or where materials are suspected to be hazardous and not disclosed. You agree to reimburse us for any costs or liabilities arising from incorrectly described or undisclosed materials.

Environmental best practice. Both parties should act in accordance with recognised environmental standards and good practice, seeking to minimise waste generation, promote reuse and recycling where feasible and to keep records that demonstrate compliance. Failure to comply with waste regulations may expose either party to enforcement action or fines; any such liabilities resulting from your non-compliance will be your responsibility.

Data, privacy and confidentiality

Each party will keep confidential information secure and will not disclose it to third parties except where required by law, required for the performance of the service, or where consent has been given. Personal data will be processed in accordance with applicable data protection laws; details of how we process data will be provided in our privacy materials where required.

Record keeping. We may retain records related to bookings, waste transfers and service delivery for such periods as are necessary for legal, regulatory and business purposes. You must not misuse any confidential information obtained as part of the contractual relationship.

Publicity. Unless agreed, neither party will use the other’s name, logo or trade marks in marketing or publicity materials.

Force majeure and unforeseen events

We are not liable for any failure to perform or delay in performance resulting from events beyond our reasonable control, including but not limited to extreme weather, strikes, government actions, pandemics, supply chain disruption or transport restrictions. In the event of such an occurrence we will notify you and take reasonable steps to mitigate effects on performance.

If a force majeure event continues for an extended period, either party may elect to terminate the affected booking without liability other than for services already rendered.

Severability and waiver. If any provision of these Terms is held invalid or unenforceable, the remainder will continue in full force. Failure to enforce a right will not constitute a waiver of that right.

Governing law and dispute resolution

These Service Terms and any contract formed under them are governed by the laws of the United Kingdom. Any dispute arising from these Terms will, where possible, be resolved by good faith negotiation between the parties. If negotiation does not resolve the dispute, the parties may pursue other dispute resolution mechanisms or legal proceedings in the courts of the relevant UK jurisdiction.

Third party rights. Unless expressly stated, no person who is not a party to the contract shall have any rights under or in connection with it. These Terms do not affect your statutory rights.

Changes to terms. We may revise these Terms from time to time. Any material changes will be communicated in an appropriate manner prior to the changes taking effect. Continued use of our services after publication of changes constitutes acceptance of the revised Terms & Conditions.

Final provisions

Entire agreement. These Terms, together with any written agreement relating to a booking, constitute the entire contract between the parties in respect of the services and supersede any prior agreements or arrangements.

Interpretation. Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa. References to persons include individuals, companies, partnerships and other legal entities.

Acceptance. By proceeding with a booking you confirm that you have read, understood and accepted these Terms & Conditions, the Terms of Service and all policies referred to herein.