Insurance and Safety: Our Commitment to Secure Operations
Insurance and safety are central to the way we operate every day. This page explains how we manage public liability insurance, staff training, personal protective equipment, and our formal risk assessment process. We describe practical measures that protect visitors, employees and contractors and outline our approach to reducing risk while maintaining compliance with industry standards. Our safety and insurance policies are designed to be clear, robust and continually reviewed.
We maintain comprehensive public liability insurance to safeguard members of the public and the businesses we serve. This cover is an essential part of our broader safety and insurance framework and ensures that, in the unlikely event of an incident, there is a structured financial and administrative response. Public liability cover is supplemented by internal claims procedures, documentation protocols and a duty of care culture that ensures incidents are recorded, investigated and used as learning opportunities for improvement.
Our public liability policy is supported by proactive on-site controls. We use a layered approach that includes clearly marked exclusion zones, signage and safe systems of work to minimise exposure. The insurance complements, but does not replace, active risk reduction measures — it exists as a final safety net. We take a prevention-first stance, aligning risk control measures with our insurance strategy so that safety and indemnity work together, not in isolation.
Staff training is a cornerstone of our safety and insurance programme. All staff undergo a structured induction that covers our safety culture, insurance implications, emergency procedures and their responsibilities under health and safety law. We deliver both classroom-style and practical, scenario-based training sessions to ensure competence across core activities. Continual professional development is encouraged, with refresher courses scheduled regularly and training records maintained for compliance and audit purposes.
Beyond initial training, we run role-specific competency assessments. Supervisors and managers receive additional instruction in hazard recognition, incident investigation and the administrative requirements linked to our insurance policies. This layered training model ensures that decision-makers understand when to escalate issues, how to complete incident reports and how to liaise effectively with insurers when necessary.
We also promote a culture of open communication where staff are encouraged to report near misses and suggest safety improvements. These reports feed into our continual improvement loop and influence changes to training, protective measures and where appropriate, adjustments to our insurance arrangements. Strong staff engagement reduces claims frequency and demonstrates to insurers that we actively manage risk.
Personal protective equipment (PPE) is used where hazards cannot be eliminated through design or administrative controls. Our PPE programme is based on risk assessment outcomes and includes standardized equipment for different job roles. Typical items provided and enforced include:
- Head protection – helmets or hard hats for construction and site areas
- Eye and face protection – goggles, face shields where flying debris or splashes are possible
- Hand protection – gloves matched to chemical, thermal or mechanical risks
- Footwear – safety boots with appropriate toe protection and slip resistance
- High-visibility wear – for movement and traffic control zones
PPE is issued with clear instructions on correct use, storage and inspection. Supervisors perform routine checks to confirm PPE integrity and suitability. Where PPE is a last resort, we still ensure it meets recognised standards and that staff understand its limitations. This disciplined approach to PPE reduces injury severity and complements our public liability protections.
The risk assessment process is the foundation of our safety and insurance strategy. Our approach follows a structured methodology: identify hazards, evaluate risk, select controls, implement measures and monitor effectiveness. Assessments are documented, dated and assigned ownership so that mitigation actions are tracked to completion. High-risk activities are subject to permit-to-work systems and enhanced supervision to ensure controls remain effective.
We treat risk management as dynamic; assessments are revisited after incidents, when new activities are introduced, or when regulatory guidance changes. Our audit schedule and management reviews ensure alignment between operational practices and insurance requirements. In addition, we maintain an incident response plan that addresses immediate safety, evidence preservation for claim purposes and communications with relevant stakeholders. This integrated approach ensures that our insurance and safety frameworks are coherent and that responsibilities are clear at every level.
Continuous Improvement and Accountability
Safety and insurance are not static. We use metrics, incident data and near-miss reporting to drive improvements. Regular drills, third-party audits and management oversight help maintain standards. Accountability is reinforced through visible leadership engagement and clear assignment of roles. By combining comprehensive public liability cover, targeted staff training, proper PPE provision and a rigorous risk assessment process, we create a resilient safety system that protects people, property and reputation.
Summary of Key Commitments
• Maintain appropriate public liability insurance and related administrative procedures.
• Deliver ongoing, role-specific training and competency checks.
• Provide fit-for-purpose PPE with enforcement and inspection routines.
• Operate a documented, regularly reviewed risk assessment process that drives controls and continual improvement.
Our integrated insurance & safety program ensures that risk is managed proactively and that we remain ready to respond effectively should incidents occur. This combination of prevention, protection and preparedness underpins safe operations and sustained compliance across all activities.
